Responsible gambling

At Great Blue Heron Casino, we prioritize responsible gaming practices to ensure that our guests have a safe and enjoyable experience on our premises. We understand the importance of managing one's gaming activities effectively, and therefore, offer various tools and resources to support your self-regulation.

Voluntary Self-Exclusion Program

We are part of Ontario's Voluntary Exclusion program, which enables players to bar themselves from casino properties for a defined period or permanently. This initiative allows individuals to take control of their gaming habits and set personal limits on their visits.

Responsible Gaming Tools

• We recommend that you establish deposit limits on your account to manage your spending effectively.
• If needed, our staff can facilitate a time-out from gaming activities for a specified period.
• You may also choose to exclude yourself permanently from casino premises through the Voluntary Exclusion program.

Accessing Support

For those seeking additional guidance or support in managing their gaming habits, we have partnered with local organizations such as ConnexOntario and other provincial problem-gaming helplines. These resources provide free, confidential counseling, information services, and crisis support to help individuals address issues related to responsible gaming practices.

Staying Informed

To learn more about responsible gaming practices or access our Voluntary Exclusion program, please visit the "Responsible Gaming" section of our website or speak with a customer service representative on-site. Our staff is always available to answer questions and provide assistance in promoting safe gaming habits among our guests.

At Great Blue Heron Casino, we are committed to creating an environment that supports responsible gaming practices and promotes healthy gaming habits for everyone who visits us.